Return and Refund

 

 


We hope you like your purchase. However, should you desire to return anything you bought from us, we would be happy to refund or exchange provided it is still in resealable condition and is returned within 7 days after you have confirmed the return/refund with us. 

You have 5 days to from the day of receiving your order to initiate a return. Return should be made in the original and undamaged packaging and the products must not have been tampered with or used.  If we find out that the item has not been returned to us In a resalable condition within the stipulated 7 days, we reserve the right to refuse the return. 

 Items can only be returned because of an error on our part such as if we send the wrong order or because they are defective or damgaed. We will direct you on how to return and cover the cost. You must be able to prove beyond reasonable doubt that the error was from us.

Return without an authorisation number is invalid. 

All sales on international items are fina  and cannot be returned. 

Please contact us by mail, Facebook, Instagram or WhatsApp to initiate the return process.